Terms and Conditions of the Online Store www.titzmach.com

1. Introductory Provisions
The operator of the online store www.titzmach.com (hereinafter referred to as the “Seller”) is:

Business Name: Mária Lazarová
Address: Žitavská 175/17, 95197 Žitavany, Slovak Republic
Company ID (ICO): 56974426
VAT ID (DIC): 1123037025
Email: [email protected]
Phone: +421 940 350 526

These terms and conditions (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations of the Seller and the Buyer when purchasing goods through the online store www.titzmach.com (hereinafter referred to as the “E-shop”).

A Buyer is understood as a natural or legal person who purchases goods in the E-shop for purposes other than further resale.

2. Ordering Process

  • The Buyer creates an order by filling out the order form in the E-shop.

  • The Seller confirms receipt of the order via email.

The Seller reserves the right to refuse the order, for example, in case the goods are unavailable or if the provided information is incomplete.

3. Prices and Payment Terms

  • The prices of goods listed in the E-shop are final and include VAT.

Payment Methods:

  • Bank transfer to the Seller’s account,

  • Via the PayPal payment gateway.

Seller’s Bank Details:
IBAN: SK59 0900 0000 0052 3357 1085

Payment is due in advance unless agreed otherwise. The order is processed only after the payment has been credited to the Seller’s account.

4. Delivery of Goods and Transfer of Risk

  1. Goods are delivered to the Buyer’s address specified in the order.

  2. The delivery period is usually up to 7 business days from order confirmation.

Delivery Methods:

  • Packeta (delivery to address or pick-up point),

  • Another courier company by agreement.

  1. Shipping costs are listed on the E-shop website and are borne by the Buyer.

  2. The risk of damage to the goods passes to the Buyer upon receipt of the goods.

  3. In case of damage during transport, the Buyer is obliged to file a complaint with the carrier and inform the Seller.

5. Right of Withdrawal

  • The Buyer – consumer – has the right to withdraw from a distance contract without giving any reason within 14 days from the date of receipt of the goods, in accordance with Act No. 108/2024 Coll. on Consumer Protection.

Exceptions to the Right of Withdrawal:

  • Food and beverages, including coffee beans, if they were opened or consumed after delivery and cannot be returned for hygiene reasons,

  • Goods liable to rapid spoilage or with a short minimum shelf life,

  • Goods made or customized according to the Buyer’s specific requirements.

  • To exercise the right of withdrawal, the Buyer must send the Seller a clear statement of withdrawal (by post or email to [email protected]). The Buyer may use the model form provided in Annex No. 3 of Act No. 108/2024 Coll.

  • The Buyer must return the goods no later than 14 days from delivery of the withdrawal notice, bearing the direct costs of returning the goods.

  • The Seller will refund all payments received in connection with the contract, including delivery costs (except for additional costs if the Buyer chose a delivery method other than the least expensive standard method offered by the Seller), no later than 14 days from the delivery of the withdrawal notice. The Seller is not obliged to refund payments before the goods have been returned or until the Buyer proves that the goods have been sent back.

6. Liability for Defects and Complaints

  • The Seller is responsible for ensuring that the goods are in accordance with the contract at the time of receipt, in particular that they:

    • Have the properties that the Buyer can reasonably expect based on the description, quality, and usual purpose,

    • Are delivered in the agreed quantity, measure, or weight,

    • Comply with legal requirements.

  • The Buyer may file a complaint if a defect occurs during the warranty period, which for food products is determined by the minimum shelf life or the expiration date indicated on the packaging.

  • The procedure for submitting complaints and details of the Buyer’s rights are set out in the Complaints Procedure, which is published on the E-shop website.

7. Personal Data Protection

  1. The Seller processes the Buyer’s personal data in accordance with the European Parliament and Council Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data.

  2. Personal data of the Buyer is processed mainly for the purpose of concluding and fulfilling the purchase contract, delivering goods, handling complaints, and fulfilling the Seller’s legal obligations.

  3. Data processing is carried out to the extent necessary for these purposes and for the period required to fulfill them, or for the period required by specific legal regulations (e.g., accounting law, tax regulations).

  4. The Buyer, as the data subject, has the right to:

    • Access their personal data,

    • Correct or supplement data,

    • Request deletion (“right to be forgotten”) or restriction of processing,

    • Data portability,

    • Object to processing,

    • File a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic.

  5. Detailed information on the purpose, scope, and method of personal data processing, as well as on the rights of the data subject, is provided in the separate Privacy Policy available on the E-shop website.

8. Use of Cookies and Tracking Technologies

  1. The E-shop uses necessary cookies that are essential for the proper functioning of the website and cannot be refused.

  2. In addition to necessary cookies, the E-shop may use analytical, personalization, and marketing cookies (e.g., Google Analytics, Google Ads) only based on the visitor’s consent. Consent is obtained via a cookies banner during the first visit to the website.

  3. Visitors can withdraw or change their consent at any time via the cookie settings on the E-shop website or in their web browser settings.

  4. Detailed information about the processing of cookies and similar technologies is provided in the separate Cookies Policy available on the E-shop website.

9. Dispute Resolution

  1. The Seller and the Buyer agree to resolve any disputes primarily through negotiation and amicable settlement.

  2. The Buyer – consumer – has the right to contact:

    • The Slovak Trade Inspection (SOI), which is the supervisory authority for consumer protection,

    • Or submit a proposal for alternative consumer dispute resolution (ADR) according to Act No. 391/2015 Coll. ADR entities are published on the Ministry of Economy of the Slovak Republic website (https://www.mhsr.sk).

  3. The consumer also has the right to use the ODR (Online Dispute Resolution) platform operated by the European Commission, available at: https://ec.europa.eu/consumers/odr.

  4. If the dispute cannot be resolved as above, the Buyer has the right to assert their claims in the competent court.

10. Final Provisions

  1. The Seller reserves the right to amend and supplement these Terms and Conditions. The current version is always published on the website www.titzmach.com and becomes effective on the day of its publication unless stated otherwise.

  2. Legal relationships not regulated by these Terms and Conditions are governed by:

    • Act No. 108/2024 Coll. on Consumer Protection,

    • Act No. 40/1964 Coll., Civil Code,

    • Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution,

    • GDPR and Act No. 18/2018 Coll. on Personal Data Protection,

    • And other applicable legal regulations of the Slovak Republic and the European Union.

  3. These Terms and Conditions are valid and effective from August 11, 2025.