Terms and Conditions of the Online Store www.titzmach.com

1. Introductory Provisions
The operator of the online store www.titzmach.com (hereinafter referred to as the “Seller”) is:

Business name: Mária Lazarová
Registered address: Žitavská 175/17, 95197 Žitavany, Slovak Republic

Company ID: 56974426

VAT number: SK1123037025

E-mail: [email protected]

Telephone: +421 940 350 526

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations of the Seller and the Buyer when purchasing goods through the online store www.titzmach.com (hereinafter referred to as the “E-shop”).

The Buyer is understood to be a natural or legal person who purchases goods in the E-shop for purposes other than resale.

2. Order Process
The Buyer places a binding order by completing the order form in the E-shop.

The Seller confirms acceptance of the order by e-mail.

The Seller reserves the right to reject an order, for example in the event of product unavailability or incomplete customer details.

3. Prices and Payment Terms
The prices of goods displayed in the E-shop are final, including VAT as required by law.

The Buyer may pay for goods in the following ways:

  • bank transfer to the Seller’s account

  • via the PayPal payment gateway

Seller’s bank account details:
IBAN: SK59 0900 0000 0052 3357 1085

Payment is due in advance, unless otherwise agreed.

In the case of payment by bank transfer, the order will be processed only after the payment has been credited to the Seller’s account.

4. Delivery of Goods and Transfer of Risk
Goods are delivered to the Buyer’s address provided in the order.

The standard delivery period is usually within 7 business days from order confirmation.

Delivery methods:

  • Packeta – parcels are delivered either to the Buyer’s address or to Packeta pick-up points throughout Slovakia.

  • Other courier services as agreed with the Buyer.

The shipping costs are stated on the E-shop’s website and are borne by the Buyer.

The risk of damage to the goods passes to the Buyer upon receipt of the goods.

In the event of damage to the shipment during transport, the Buyer is obliged to immediately report the damage to the carrier and inform the Seller.

5. Right of Withdrawal from the Contract
The Buyer has the right to withdraw from the purchase contract within 14 days of receiving the goods without giving any reason, in accordance with Act No. 102/2014 Coll.

Exceptions to the right of withdrawal include food products, including coffee beans, which cannot be returned or claimed after the packaging has been opened, unless a proven manufacturing defect exists.

To exercise the right of withdrawal, the Buyer must send a written notice of withdrawal to the Seller’s address (by post or e-mail to [email protected]).

The Buyer must return the goods without undue delay, no later than 14 days after withdrawal.

The costs of returning the goods are borne by the Buyer.

6. Liability for Defects and Complaints
The Seller is liable for ensuring that the goods are free from defects at the time of receipt.

The Buyer may file a complaint within the warranty period as defined by law, which corresponds to the minimum shelf life of food products.

The complaints procedure is governed by the Complaints Policy published on the E-shop’s website.

7. Personal Data Protection
The Seller processes the Buyer’s personal data in accordance with Act No. 18/2018 Coll. and the GDPR.

Detailed information on the processing of personal data is available in the Privacy Policy, published on the E-shop’s website.

8. Use of Cookies and Tracking Technologies
The E-shop uses cookies and other tracking technologies for the purposes of improving website functionality, traffic analytics, and advertising (e.g., Google Ads, Google Analytics).

Visitors may refuse the use of cookies or adjust their preferences in their browser settings.

Detailed information is provided in the separate Cookie Policy available on the E-shop’s website.

9. Dispute Resolution
The Seller and the Buyer undertake to resolve any disputes primarily by mutual agreement.

The Buyer has the right to refer the matter to the competent consumer protection authority or a court.

10. Final Provisions
The Seller reserves the right to amend these Terms and Conditions. Changes become valid on the date of their publication at www.titzmach.com.

Legal relationships not governed by these Terms and Conditions are subject to the relevant provisions of the Civil Code and other applicable legislation of the Slovak Republic.

These Terms and Conditions are valid and effective as of August 11, 2025.